topic Re: Cant pay the internet bill via the app in AGL App

Cant pay the internet bill via the app

PeceD — Thu, 26 Sep 2024 01:06:41 GMT

Month number 8 - Another month has gone and the problem still exists, it's been a good 7 months now, maybe we should include Current Affairs ?!?

If you can't fix it at least give us the option to go and pay it at the post office, I'm tired of being on the phone typing my card number, listening to the machine, and making sure I don't pay you $70549 or god knows what

Thank you

P.S

I will keep posting this every month

Re: Cant pay the internet bill via the app

megan_AGL — Mon, 30 Sep 2024 23:45:46 GMT

Hi PeceD,

Thank you for reaching out.

We are sorry to hear you are having issues making payment via the AGL app and we do want to get this resolved for your convenience.

We do have a number of alternative payment methods including payments at auspost, all of our payment details are available on your bill.

If you would like us to reset your online access, please give us a call on 13 12 45.

Kind regards,

Megan

Re: Cant pay the internet bill via the app

PeceD — Thu, 24 Oct 2024 21:27:30 GMT

Month number 9—Another month has gone by, and the problem still exists. It's been 8 months now. Maybe we should include Current Affairs?!?

If you can't fix it at least give us the option to go and pay it at the post office,(I've checked the post office and you can't pay the bill there, there's no option)I'm tired of being on the phone typing my card number, listening to the machine, and making sure I don't pay you $70549 or god knows what

Thank you

P.S

I will keep posting this every month until the issue is solved

Re: Cant pay the internet bill via the app

PeceD — Thu, 24 Oct 2024 21:33:33 GMT

Hi Megan

I went to the post office to pay the bill and they told me I couldn't pay it there.

They said there's no bar code or something on the bill and i can't pay it there.

I still don't get it how hard is to fix it after 8 months ?