topic Re: Unable to pay bill via app or website in AGL App

Unable to pay bill via app or website

SkarinDreleth — Mon, 18 Dec 2023 10:28:50 GMT

Attempted to pay internet bill via debit card as usual, get an error claiming my details are incorrect, however they are the same details used for previous bills.
Tested on other bills, worked fine.

Attempted to change automatic payments, same issue.

Updated and reinstalled app, same issue.
Website, same issue.

Bpay is only option that i believe worked but now bill is overdue as it takes a few days to process.

Is this a site issue? as i have not had any issues with my card on any other website.

Re: Unable to pay bill via app or website

Xander-AGL — Wed, 20 Dec 2023 01:38:30 GMT

Hi @SkarinDreleth - thank you for reaching out.

I'm going to message you privately for some more information.

Kind regards,
Xander

Re: Unable to pay bill via app or website

Rhyso — Wed, 14 Feb 2024 19:16:22 GMT

I’m having the same problem please help.

Re: Unable to pay bill via app or website

PeceD — Mon, 27 May 2024 00:17:30 GMT

Im having the same problem

Re: Unable to pay bill via app or website

megan_AGL — Tue, 28 May 2024 00:17:45 GMT

Hi PeceD,

Thank your bringing this to our attention.

We have just sent you a private message to get more information from you.

Kind regards,

Megan

Re: Unable to pay bill via app or website

Chey — Tue, 28 May 2024 03:38:29 GMT

All of a sudden I’m having the same issue, really really frustrating, nothing is working.

was there a solution to this?
live chat was no help either

Re: Unable to pay bill via app or website

megan_AGL — Thu, 30 May 2024 03:13:26 GMT

Hi Chey,

We will send you a private message.

Kind regards,

Megan

Re: Unable to pay bill via app or website

plectro — Tue, 18 Jun 2024 15:06:03 GMT

I’m having the exact same issue, has been an issue for months with every bill, very annoying.

Re: Unable to pay bill via app or website

PeceD — Thu, 20 Jun 2024 22:55:07 GMT

Another month has gone and the problem still exists, it's been a good 6 months now, maybe we should include Current Affairs ?!?

If you can't fix it at least give us the option to go and pay it at the post office, I'm tired of being on the phone typing my card number, listening to the machine, and making sure I don't pay you $70549 or god knows what 😞

Thank you

Re: Unable to pay bill via app or website

PeceD — Wed, 24 Jul 2024 22:30:08 GMT

Mothn number 7 - Another month has gone and the problem still exists, it's been a good 6 months now, maybe we should include Current Affairs ?!?

Thank you

P.S

I will keep posting this every month

Re: Unable to pay bill via app or website

SkarinDreleth — Thu, 25 Jul 2024 07:25:54 GMT

Yep they still have not fixed this. It’s the only bill out of every one that has this repeat issue.

Re: Unable to pay bill via app or website

PeceD — Fri, 23 Aug 2024 00:58:32 GMT

Mothn number 8 - Another month has gone and the problem still exists, it's been a good 7 months now, maybe we should include Current Affairs ?!?

Thank you

P.S

I will keep posting this every month

Re: Unable to pay bill via app or website

Kirrah — Mon, 04 Nov 2024 03:25:56 GMT

Hi mine will not let me either!

Re: Unable to pay bill via app or website

Natalie-AGL — Wed, 06 Nov 2024 04:15:42 GMT

Hello @Kirrah

Thank you for reaching out and brining this matter to our attention.

I'll send you a private message to get more information from you.

Kind Regards,

Natalie

Re: Unable to pay bill via app or website

MVP023 — Mon, 23 Mar 2026 11:28:09 GMT

oh my GOD I’m having the same issue and it’s driving me insane and no one will help me!!!!

Re: Unable to pay bill via app or website

ChrisE_AGL — Tue, 24 Mar 2026 00:09:24 GMT

Hi @MVP023

Thank you for your comment.

I'm sorry to hear that you are encountering an issue when going to pay your bill online.

If not already, please try using this page here to pay your bill. If getting an error, please try using a different web browser, If using Google Chrome please try Microsoft Edge and vice versa.

If still getting an error, please let us know

Thanks, Chris