topic Re: App Balance not in sync with a/c in AGL App

App Balance not in sync with a/c

ML76 — Sat, 11 May 2024 01:12:49 GMT

The main A/C Balance feature on the Home Screen of the iPhone app is no longer in sync with my actual a/c balance. It is also affecting the widget. Have logged in and out and deleted & reinstalled the app but the issue persists…it is only the main a/c balance that is impacted…daily usage information in the app is up to date. ‘My Account’ page (Website) is reflecting the correct a/c balance it is only the app that has stoped updating.

Re: App Balance not in sync with a/c

Deepesh_AGL — Mon, 13 May 2024 04:52:57 GMT

Hi ML76, Thanks for reaching out. I will send you a private message so we can discuss further to rectify the issue. Cheers, Deepesh

Re: App Balance not in sync with a/c

H3KT1C — Mon, 13 May 2024 10:40:28 GMT

Same issue here, app doesn't seem to be updating the cost so far or bill projection section, the website seems to be fine and updates daily.

Re: App Balance not in sync with a/c

Brisbane24 — Tue, 14 May 2024 07:50:14 GMT

I’m experiencing the exact same issue since the last update.

I have logged out, signed in and now it won’t allow me to use “message us”, with messages not being sent.

Re: App Balance not in sync with a/c

Deepesh_AGL — Thu, 16 May 2024 03:15:37 GMT

Hi Brisbane24, Thanks for reaching out. I will send you a private message so we can discuss further to rectify the issue. Cheers, Deepesh

Re: App Balance not in sync with a/c

ML76 — Thu, 16 May 2024 06:56:56 GMT

The issue has since been resolved balance has been updating correctly for the last couple of days. Not sure what the underlying cause was but it is no longer present.

Thanks

Re: App Balance not in sync with a/c

Brisbane24 — Thu, 16 May 2024 07:57:52 GMT

It has been resolved on my end as well. Thanks for the follow up and the prompt response.