topic Re: Updated AGL app today and now it will not even open! in AGL App

Updated AGL app today and now it will not even open!

Christw2 — Mon, 18 Dec 2023 00:58:52 GMT

Since I have updated app with the latest update it won’t even open! I have tried dozen of times and rebooted ipad but still will not open. After a while it just shuts own, terrible.

Re: Updated AGL app today and now it will not even open!

NeilC — Mon, 18 Dec 2023 09:26:34 GMT

@Christw2

I suggest that you remove the app from your Ipad.

Reboot the Ipad

Re-install the app.

These sort of things happen occasionally on all platforms.

Re: Updated AGL app today and now it will not even open!

Christw2 — Mon, 18 Dec 2023 10:53:22 GMT

Neil,

Thanks for your reply! I tried to do exactly what you suggested (Twice) but it made NO difference whatsoever! I did actually get to the sign in page once, but as soon as I clicked “Sign In” the app just crash. Whoever updated the app has definitely screwed it up on the ipad anyway!

I will just use the AGL online sign in at least that works.

Chris.

Re: Updated AGL app today and now it will not even open!

Christw2 — Thu, 21 Dec 2023 21:00:04 GMT

Problem has not been resolved and AGL app still will not working

Re: Updated AGL app today and now it will not even open!

Alakshendra — Fri, 22 Dec 2023 03:50:14 GMT

Thanks for reaching out. We wanted to clarify what you are seeing after you tap 'Sign In.' Is the app crashing or are you seeing a full screen error screen? This information may assist us in helping resolve the issue you might be facing. Thanks

Re: Updated AGL app today and now it will not even open!

Christw2 — Fri, 22 Dec 2023 04:03:35 GMT

The app crashes as soon as you touch sign in! I have tried about 20 times over a 5 day period but definitely has issues!

Mr C Woollard.

Sent from Chris's iPad

Re: Updated AGL app today and now it will not even open!

NeilC — Fri, 22 Dec 2023 04:36:30 GMT

@Christw2

Chris,

You appear to be an isolated person in regard to the app update.

Normally there appears "SAME FOR ME", etc etc.

I have a mate that uses the "I" products and he has not noticed any issues.

My android phone and tablet are not showing any issues.

Not being an "I" user but being a programmer, for me to compile for a mac only requires a few changes in my programming commands.

Mac's are only a version of Unix, so my compiler allows me to compile for Linux / Unix systems, I am a linux user and the programmes that I write seem to work just as well (just quicker) on linux systems.

Re: Updated AGL app today and now it will not even open!

Christw2 — Fri, 22 Dec 2023 08:27:48 GMT

Hi Neil,

I hear what you are saying but I am using an ipad and my iphone does exactly the same thing, not sure why there has been no-one else saying “This happened to me” I can’t answer that but annoying for me as I have tried everything. I have tried everything to resolve this but weird it happens on both ipad and iphone! So obviously an apple issue.

regards,

Chris.

Re: Updated AGL app today and now it will not even open!

NeilC — Fri, 22 Dec 2023 09:07:03 GMT

@Christw2

Chris,

Have you checked that your Ipad and Iphone are at the correct IOS to run the latest APP Version.

Re: Updated AGL app today and now it will not even open!

Christw2 — Fri, 22 Dec 2023 10:49:25 GMT

NeilC,

Definitely running the latest ios update that is available. Don’t worry about it I am ow getting used to using the online version. I am going to delete the app!

regards,

chris.

Re: Updated AGL app today and now it will not even open!

NeilC — Fri, 22 Dec 2023 22:41:17 GMT

@Christw2

Ok Chris,

The only reason I use the app is to possibly help some users.

Run Win 11 with a 24" screen and it makes everything so easy to read.

I also download the ZIP file and convert it into a industry standard file which is easily read.

The download data from AGL is getting better with the previous days data being available around 1500 (3pm) each day.

From the data, I create reports that allow me to see daily usage, calculate my EXACT daily usage and create financial data.

Using that data I can also calculate my expected bill, the expected bill gives me the required information to pay fortnightly towards my bill to avoid bill shock.

The spreadsheet that I use to enter the daily data I collect is now in it's seventh year.

Other than a quick look at the usage graph and the supplied usage\costs while I download the data it takes me less than THREE minutes to have all the data converted, entered into a spreadsheet then view the current bill prediction.

As to usage there are two of us in the house:

Reporting from 20231005 for 78 Days

DATE       TYPE     NMI Days Last Data Meter Read   Day Avg
20231221 Solar    B1     78      35.734     2108.052      27.026
20231221 General E1      78        2.968    232.870    2.986
Meter E2 was skipped as it contained no data 0.0

Process Time was : 0.159809 seconds

As you can see we do not use much electricity (two of us), we have 24 panels and 5kW inverter, the figures look good but the end result is that our bill prediction is saying a credit of $2.78 on our next bill.

Bill Due
02-Jan-24
Last Date Entered :	21/12/2023
Current Bill AGLJan24
This is an Estimated Bill
Supply	$ 94.14
Paper Bill	$
Peak	$ 83.36
Off Peak	$ 37.71
Shoulder	$ 0.93
Total	$ 216.14
GST	$ 21.61
Costs Total	$ 216.14
Solar Feed in	-$ 240.54
Total Charges+Credits	-$ 24.40
Debit / Advance	$
Total Payable+GST	-$ 2.78
Payment Required Per Fortnight	-$ 0.43
Cost Per Day	-$ 0.03
You are 87% into this bill

This is a far comparison from the Web Page which states a credit of $97.90 and I have 12 days still to go before the bill is due.

However you should note that NOT included in the AGL page is the supply cost, which you can see on my predicted bill will be $94.14 for the 90 days.

The figure that AGL should be showing for my SUPPLY CHARGE should be $81.59 and so my APPROXIMATE usage from AGL for the 21st DEC should be a credit of $9.55.

The actual details for my account on the 21st Dec should have stated.

Elect Used	$ 105.7360
Supply	$ 81.5880
GST	$ 18.7324
Sol Rate 1	-$ 154.5969
Sol Rate 2	-$ 53.8703
Total	-$ 2.4108

Anyway, glad that you have resolved your Query to your satisfaction, have a Merry Christmas and a Great New Year.

Re: Updated AGL app today and now it will not even open!

gcrabb01 — Sun, 24 Dec 2023 03:57:11 GMT

Does the same thing on my iPhone with the AGLapp. This rubbish app hasn’t worked since you released the update 8.9.0 on the iPhone? It takes forever to start if it does & in the meantime you can watch your battery % decreasing in front of your eyes!!!!!

Re: Updated AGL app today and now it will not even open!

Christw2 — Sun, 24 Dec 2023 04:11:36 GMT

GCRABB01,

I am sorry to hear this is also happening to you, but I was thinking I was the only one! You are spot on since that latest update 8.9.0 the app is totally useless. I have literally tried everything to get this up and running but it is the app itself, totally screwed up. Exactly like you say, it sits there going round and round watching battery life disappear. Then on the odd occasion it does get to the login screen, then when you click “Login” the whole thing crashes and shut down.

This is definitely not an ipad or iphone issue it is definitely an app upgrade issue! Worst thing is with apple you can’t even revert back to the previous version of the app, so no hope of sorting this until another app update hopefully corrects it. I have never had this happen with any other app in all the years I have used ipad and iphone.

regards,

chris.