topic Re: Breakdown hourly usage in AGL App

Breakdown hourly usage

TE — Thu, 09 Nov 2023 22:04:11 GMT

Hi, when I look at my hourly usage. I see times that have peaks in them. I have done some research and have found out that the peaks is when my tarrif 31 is on. Is there a way of showing both all day and tariff separately? Also is the cost shown at both rates combined (general and tarrif 31) or is it just all day rate.

Re: Breakdown hourly usage

Natalie-AGL — Tue, 14 Nov 2023 04:01:48 GMT

Hello @TE, Thank you for reaching out.

Unfortunately, the app is designed to reflect all of your electricity usage that is recorded within the dedicated intervals; however, we appreciate your feedback and will pass this on to the relevant department.

The cost to date includes the rate for both your general usage and tariff 31.

I hope this helps out!

Kind Regards,

Natalie

Re: Breakdown hourly usage

David_AGL — Tue, 14 Nov 2023 04:58:08 GMT

Hi @TE - thanks again for the feedback! You might also like to add your votes and comment on this customer idea in our idea space: https://neighbourhood.agl.com.au/t5/My-Account-Ideas/for-Electricity-usage-by-day-show-tariffs-rather-than-morning/idi-p/31043