https://neighbourhood.agl.com.au/t5/AGL-App/Electric-meter-reads-always-now-rejected-Gas-reads-always-ok/m-p/33838#M814 <P>Never getting help via the offshore support, so frustrating.&nbsp;</P><P>&nbsp;</P><P>Anyone else have this recurring problem? Has only been a problem for me since their rate hikes. Strangely the gas reads are always fine.&nbsp;</P><P>&nbsp;</P><P>I've 2 theories: One, is that the parameters have been changed so my albeit legitimate reads are being rejected.</P><P>Two, is that my dormant older meter needs a static read every time too. This number never changes, so again this may be the cause of the read rejection.&nbsp;</P><P>&nbsp;</P><P>I'm researching other providers that provide better support in the meantime, anyone else have a fix? This occurs in both the app and web portal.&nbsp;</P> Wed, 25 Oct 2023 23:34:00 GMT Taiger 2023-10-25T23:34:00Z https://neighbourhood.agl.com.au/t5/AGL-App/Electric-meter-reads-always-now-rejected-Gas-reads-always-ok/m-p/33838#M814 <P>Never getting help via the offshore support, so frustrating.&nbsp;</P><P>&nbsp;</P><P>Anyone else have this recurring problem? Has only been a problem for me since their rate hikes. Strangely the gas reads are always fine.&nbsp;</P><P>&nbsp;</P><P>I've 2 theories: One, is that the parameters have been changed so my albeit legitimate reads are being rejected.</P><P>Two, is that my dormant older meter needs a static read every time too. This number never changes, so again this may be the cause of the read rejection.&nbsp;</P><P>&nbsp;</P><P>I'm researching other providers that provide better support in the meantime, anyone else have a fix? This occurs in both the app and web portal.&nbsp;</P> Wed, 25 Oct 2023 23:34:00 GMT https://neighbourhood.agl.com.au/t5/AGL-App/Electric-meter-reads-always-now-rejected-Gas-reads-always-ok/m-p/33838#M814 Taiger 2023-10-25T23:34:00Z