topic Re: EV Night Saver plan rates not correct in AGL App

EV Night Saver plan rates not correct

Paul-W — Wed, 27 Sep 2023 00:32:06 GMT

After my rates changed on the 19 September my App no longer shows the correct rate between the hours of 12-6am of 8c per KWH on the EV Night Saver plan

It was correct before this date

It now displays at the full 30.5 cent rate

How can this be fixed?

Re: EV Night Saver plan rates not correct

NeilC — Wed, 27 Sep 2023 12:47:59 GMT

@Paul-W,

19 Sept 23 00:00 - 06:00 shows the correct rate between the hours of 12-6am of 8c per KWH .

It now displays at the full 30.5 cent rate???

You have had a rate change and this is showing the new value....???

Re: EV Night Saver plan rates not correct

Paul-W — Wed, 27 Sep 2023 19:25:09 GMT

After the AGL rate change, between the hours of 12-6am instead of displaying the cost at 8 cents per KWH the app displays it as 30,5 cents per KWH

This makes the app useless in predicting my final bill

Re: EV Night Saver plan rates not correct

Bullant — Wed, 27 Sep 2023 21:12:19 GMT

Mine is doing exactly the same thing, making the app completely useless as you have said.

Even weirder, my billing month rolled over on the 22nd, so the first day of my new billing month is the 23rd, the charges are correct for the 23rd and 24th, but incorrect from the 25th onwards.

Re: EV Night Saver plan rates not correct

H3KT1C — Sun, 01 Oct 2023 01:06:58 GMT

I've got the complete opposite, my rates on the EV saver plan show as 8c/kWh throughout the whole 24 hours each day.

Re: EV Night Saver plan rates not correct

Bullant — Tue, 10 Oct 2023 07:58:16 GMT

Tried contacting AGL about this, got told "the amount shown in the app is an estimate and you need to wait for your meter to be read" ... I explained that I had a smart meter but that got me nowhere.

So ... does anyone from AGL actually read these posts?

My estimate is currently at $145 so far for the month and it should be about $30.

Re: EV Night Saver plan rates not correct

Bullant — Wed, 18 Oct 2023 06:25:15 GMT

Mate in case you missed it, this has been acknowledged on another more recent post and it appears there is a fix coming. Hopefully soon.

https://neighbourhood.agl.com.au/t5/AGL-App/APP-Error/m-p/33708/highlight/true#M809

Re: EV Night Saver plan rates not correct

Bullant — Tue, 24 Oct 2023 03:42:20 GMT

Just got my next bill and all usage was charged at full rate. Got charged $299 instead of $47. Needless to say, I will not be paying ...

Re: EV Night Saver plan rates not correct

David_AGL — Fri, 27 Oct 2023 05:21:36 GMT

Hi @Bullant , yes, this one is being addressed. We'll be providing an update as soon as it's sorted.

Re: EV Night Saver plan rates not correct

Bullant — Fri, 27 Oct 2023 05:31:53 GMT

fwiw, there seems to have been an update pushed out and since the 24th (Tuesday) ALL usage is being charged at the 8c rate.

Re: EV Night Saver plan rates not correct

David_AGL — Fri, 03 Nov 2023 05:49:50 GMT

Hi all,

Just a quick update on these Night Saver plan issues:

Any bills impacted by this issue will be corrected and re-issued with the correct amount.
A fix for the error with the usage cost being displayed in My Account is planned for next week.

Thanks again to all who reported these issues, and thanks for your patience while we get them sorted.