topic Re: Entry of meter reading not available in AGL App

Entry of meter reading not available

AntMik — Tue, 29 Aug 2023 08:11:15 GMT

I havent been able to enter my meter reading for the last 3 days. The option disappeared from the app and the website. Could you please help. Thanks

Re: Entry of meter reading not available

Natalie-AGL — Wed, 30 Aug 2023 23:14:07 GMT

Hi AntMik, Thank you for reaching out.

I'll send you a private message so we can further assist you with the App and My Account.

Kind Regards,

Natalie

Re: Entry of meter reading not available

poupehoule — Fri, 22 Sep 2023 03:57:45 GMT

Hi, I have the same issue - can AGL please advise how to fix it? Thank you

Re: Entry of meter reading not available

Natalie-AGL — Wed, 27 Sep 2023 06:12:35 GMT

Hello @poupehoule, Thank you for reaching out.

We apologise for any inconvenience caused.

We are currently working on this matter and this has been escalated with our Digital Team to have this rectified. We are unable to provide an ETA at this time, however, we are hoping to have the function up and running again soon.

Kind Regards,

Natalie