topic Re: Usage in AGL App

Usage

Richard5 — Fri, 28 Jul 2023 13:43:57 GMT

Hi my usage page isn't working.

Re: Usage

NeilC — Fri, 28 Jul 2023 13:56:19 GMT

@Richard5

Shut down your device, wait 5 mins and restart it.

Then check your page again.

Repeat 5 times or just wait until the morning, may be they are doing work and have FORGOT to tell everyone AGAIN.

Re: Usage

Richard5 — Fri, 28 Jul 2023 23:17:56 GMT

Makes no difference. Have been trying this app since beginning of July. Was
told the first time they were updating the new prices and it would be
working from the 17th July! No daily updates since 28th June!

Re: Usage

NeilC — Sat, 29 Jul 2023 00:12:10 GMT

@Richard5

Have you tried the Web Based Version.

go to https://www.agl.com.au/

On the right hand side you will see My Account click on that, enter your details.

Once logged in you will have an overview page, click on usage and you will see your current bill's usage (well up to a point, as it may be up to three days behind).

Hope this helps

Re: Usage

Richard5 — Sat, 29 Jul 2023 00:40:56 GMT

It's saying we are just checking things on your account. It's a new account
only started end of June.

Re: Usage

NeilC — Sat, 29 Jul 2023 01:14:30 GMT

Well looks like you will have to wait until it happens.

Re: Usage

Suti — Fri, 05 Apr 2024 05:28:11 GMT

I have the same issue.

I got my first bill last Thursday. It is now Friday and i still cannot see the hourly or daily usage stats for my first billing period. The people in the "message us" function of the app have no idea. In the meantime, I requested my data from Ausgrid and got the data within 24hours. Why hasn't AGL got the data to put online yet?

Re: Usage

Suti — Fri, 05 Apr 2024 05:31:10 GMT

i'd like to add the usage stats are unavailable on both the app and the web.