Linking my electricity account

Neen — Thu, 20 Jul 2023 23:07:45 GMT

How do i link my electricity account in the app

Re: Linking my electricity account

NeilC — Fri, 21 Jul 2023 02:29:03 GMT

Looks like you have to add the account through your My Usage page.

The help / instructions can be found at https://www.agl.com.au/help-support/energy/manage-your-account

Click on the link and a new Web page will be started for you.

However, I can not find how to add your account to your My Usage page, it appears the first account needs to be added by the help desk. (You can add a second account though?)

To contact AGL go to https://www.agl.com.au/help-support/contact-us

Chat and Phone appear to be very busy at the moment, so be prepared to wait a while.

If you are sitting at a computer I think that using chat is better as you get a loud Ding when a message is sent, if you are wandering around the using phone support may be better as you can walk around while waiting in the cue.

I still would suggest that you create your My Account on the web if you have not done so before.

Hope this helps

topic Re: Linking my electricity account in AGL App

Linking my electricity account

Re: Linking my electricity account