topic Re: App / Website not showing daily electricity usage in AGL App

App / Website not showing daily electricity usage

DANIII — Tue, 12 Jan 2021 02:02:30 GMT

App / Website not showing my daily electricity usage, called AGL and they told me to log out and log back in and it still doesn't appear.

Please note, this daily usage was appearing on my app / website for my quarter. However, I have recently told AGL that I have solar so perhaps this crashed something on the back end of the system, not sure.

Re: App / Website not showing daily electricity usage

CSF — Tue, 09 Mar 2021 22:57:44 GMT

Hi there - yes I am the same - since Saturday 6th March 2021 my Solar Production has not been recorded or updated by AGL on the app or their website. Contacted AGL support to ask what the issue was and they thumbed me off to resolutions who are yet to make contact with me.

Re: App / Website not showing daily electricity usage

Fz888 — Thu, 11 Mar 2021 12:54:34 GMT

There was an update today, but from 7-9 mar still the estimate. What's going on AGL? I am expecting credits showing on my app with sunny days in Sydney last week.

Re: App / Website not showing daily electricity usage

CSF — Thu, 11 Mar 2021 23:38:36 GMT

Ok an update - still no update as to solar production on the AGL app for 6th - 7th or 8th Mar. Now though the 9th Mar has been updated to the app and so has 10th and 11th Mar.

Cmon AGL its not that hard to rectify or at the very least communicate with all affected (there are many affected) as to what is going on and what AGL is doing to rectify. All I received is a “We are working on it”!

Re: App / Website not showing daily electricity usage

PN — Fri, 12 Mar 2021 05:37:22 GMT

Same happened to me. I contacted AGL and told me it happened to all AGL customers. They said they couldn't get the information yet from the distributor. I assume this issue was with AGL, not the distributors because different locations different distributors. I got the right information back from 10 March, but still missing the correct informations for 6 to 9 of March even after they fixed the issue.

Re: App / Website not showing daily electricity usage

CSF — Fri, 12 Mar 2021 05:42:38 GMT

I am wondering if there is anyone on this page/site who has had missing solar production reinstated to their AGL app. If you or anyone you know has please let me know.

Re: App / Website not showing daily electricity usage

CSF — Sat, 13 Mar 2021 22:37:03 GMT

Ok hi all,

A quick update to say that AGL have finally reinstated my actual Solar production for 6th - 7th and 8th of March. Hope your production has been reinstated too.

Re: App / Website not showing daily electricity usage

PeterShane — Mon, 27 Mar 2023 03:32:53 GMT

I have the same problem. My usage has not been updated since 22 Mar. Logging out and logging in does not help. The usage information is vital for me to adjust my usage.

Re: App / Website not showing daily electricity usage

CSF — Mon, 27 Mar 2023 03:44:27 GMT

Hi there, you may simply need to reboot your system (smart meter incl) to reconnect the data flow to AGL. Hope that helps.

Re: App / Website not showing daily electricity usage

PeterShane — Tue, 28 Mar 2023 08:33:46 GMT

I replied to you earlier stating that rebooting the system did not help...

Re: App / Website not showing daily electricity usage

CSF — Tue, 28 Mar 2023 09:25:46 GMT

Oh sorry. My missed it.

Kind regards,
Craig Fleming

Re: App / Website not showing daily electricity usage

Adi — Sun, 14 May 2023 23:51:44 GMT

Same here, ever since solar system got installed mid March, everything is estimated, tried the chat feature in the app, led to no answers, restarted the solar system, haven't tried restarting meter yet, I'll update if that works.

Re: App / Website not showing daily electricity usage

CSF — Mon, 15 May 2023 00:03:41 GMT

Hi there,

Have you checked to see if your internet connection is working? If only recently installed ring your supplier for support!

Kind regards,
Craig Fleming

Re: App / Website not showing daily electricity usage

Adi — Mon, 15 May 2023 01:02:59 GMT

Hi there

I'm not sure what you are referring to, internet for the agl app? It would not load the app at all without internet, the problem is that Feed In and Bought of the grid amounts have been estimated ever since the system was installed, don't see how that's the installer problem, if you could elaborate a bit more it would be appreciated, thanks.

Re: App / Website not showing daily electricity usage

PeterShane — Mon, 15 May 2023 01:44:41 GMT

I am referring to the Internet AGL app. The internet is working fine, it
loads other projects as well as this email app. I can log into the app
just fine but it is lagging days behind. I tried logging out and back in as
suggested by other users. If it is only estimating then what good is the
app. I am on solar and I have a smart meter. The Power company can see my
daily input and output electricity usage, then why can't they have an app
that passes that information onto me like other Power Companies.

Re: App / Website not showing daily electricity usage

Adi — Mon, 15 May 2023 02:05:31 GMT

I'm on the same boat Peter, even the last months bill has estimated FIT and Usage, I've had the same issue some years ago at a different property, it took months to eventually get sorted, as you said, internet is not the issue here, I can load the agl app fine just the FIT and usage are estimated

Re: App / Website not showing daily electricity usage

Moth — Sat, 29 Jul 2023 05:13:42 GMT

Similar problem. App not updating since 29 June. Web not updating since 29 June. Bill cycle ended 9 July but no bill yet. Account was in credit but is now frozen. Been told it’s so AGL can make sure correct pricing is applied. Can’t get any more information and sick of trying to get it sorted out. If not fixed soon I will moving to another supplier. Been with AGL for over 30 years and this has turned into a nightmare.

Re: App / Website not showing daily electricity usage

Issy2486 — Sat, 22 Mar 2025 03:42:13 GMT

My app showing usage not working for over 2 weeks, since the so called cyclone. Message said they would fix soon, both on app and by phone. Now the total app not working.

Re: App / Website not showing daily electricity usage

SYED_AGL — Mon, 24 Mar 2025 23:40:01 GMT

Hi,

I'm really sorry to hear about your experience. I completely understand how frustrating this must be for you. Rest assured, our dedicated team is more than happy to look into this for you.

Please contact us through https://www.agl.com.au/help-support/contact-us, and someone will be able to assist you and resolve the issue as quickly as possible.

Thank you for your patience, and we’re here to help!

Re: App / Website not showing daily electricity usage

Issy2486 — Mon, 24 Mar 2025 23:52:51 GMT

I have sent loads of request for agl to fix. Eventually I phoned the
complaint line, they said is happening to a few people.and.were trying to
fix same. That was over a week ago.
Usage of my electric and solar has not been working for three weeks now.