topic Re: Scam report in AGL App

Scam report

Deebro — Thu, 08 Dec 2022 05:22:33 GMT

Hi,

FYI

I am writing to report of a scam text message I received today 05/12/2022. Stating that my electricity account is in error (overdue).

I know this to be incorrect. For my account is well ahead in credit.

Regards

(Edited to remove personal information)

Re: Scam report

Ron4 — Mon, 05 Dec 2022 06:05:14 GMT

Got the same today also

Re: Scam report

Deebro — Tue, 06 Dec 2022 04:24:04 GMT

Hi All 👋

Received yet another scam text message from a different mobile number today 😡

To the team at AGL. Is anybody investigating this issue?

Regards

Deebro

Re: Scam report

Terrycs — Wed, 07 Dec 2022 08:14:49 GMT

I just opened an AGL account and the next day I’ve received a text claiming to be AGL and asking for payment of an overdue amount due today. How did the fact I just opened an account get known online?

Re: Scam report

_Mark_ — Thu, 08 Dec 2022 05:21:11 GMT

Hi there @Deebro, AGL is aware of this scam going around, and have released some information on it here. Thanks for letting us know, we're currently working on dealing with it!

Thanks,
Mark.

Re: Scam report

Terrycs — Thu, 08 Dec 2022 21:23:12 GMT

Thanks Mark
What I’m trying to ascertain is how the phishing party knew I’d just opened
an account with AGL. Also the amount being demanded for payment was
approximately equivalent to the usage to date albeit my AGL account showed
$0 owing.
Terry

Re: Scam report

-Olgi- — Mon, 12 Dec 2022 00:22:12 GMT

Hi @Terrycs,

Thank you for getting in touch. We take every precaution to ensure that your account information is kept safe. Our Digital Security team work on investigating any breeches and on ensuring that those do not occur going forward. I will send you a private message to grab your account details and screenshot of the message you received, so I can forward it to our Digital Security team for further investigation.

Thanks,

-Olgi-