topic Re: Not showing any solar feed in in AGL App

Not showing any solar feed in

Bencooper — Fri, 28 Oct 2022 20:36:28 GMT

Not showing any solar feed in on the AGL app just shows power usage. Just paid my monthly bill and it’s more than what’s expected. Don’t know why they can’t tell me where my solar feed is going. I’ve changed to AGL because I was having issues with previous provider. Might have to change again

Re: Not showing any solar feed in

NeilC — Sun, 30 Oct 2022 19:10:27 GMT

@Bencooper

Go and look at your meter and confirm that you are generating solar.

I presume you are also using an app to monitor your solar inverter?

If you are not generating solar check your circuit breaker for the solar system.

Also do a full shutdown of your solar system (instructions are normally given at your inverter). Then do a restart to restore the system.

Cheers Neil

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Re: Not showing any solar feed in

-Olgi- — Sun, 30 Oct 2022 23:34:07 GMT

Hi @Bencooper,

Thanks for getting in touch! I can see that you were already advised on how to check if your system is generating Solar. I'll send you a private message to grab your account details so I can look into your bills for you.

Thanks,

-Olgi-

Re: Not showing any solar feed in

steven853 — Thu, 01 Dec 2022 01:22:10 GMT

Hi. This is also happening to me, I'm a new account holder.

confirms I'm on AGL Solar Savers plan and yes exporting to the grid.

thanks

Re: Not showing any solar feed in

-Olgi- — Thu, 01 Dec 2022 02:17:18 GMT

Hi @steven853,

Welcome to AGL Neighbourhood! I'll need to look into your account to see if we're getting all the data from your meter. I'll send you a private message to grab your account details.

Thanks,

-Olgi-

Re: Not showing any solar feed in

Jasen96 — Tue, 12 Sep 2023 02:43:16 GMT

Hi. This is happening to me as well. Solar works ok. We had internet issues in the area for almost two weeks and that coincides with the apparent solar input to grid outage, plus I had to update my modem as well around the time as we suspected it was that (which it isn't). AGL app says I've had issues with solar which needs attention for 12 days. Solar was chugging away all that time. How can I fix this?

Re: Not showing any solar feed in

Natalie-AGL — Mon, 18 Sep 2023 04:00:20 GMT

Hello @Jasen96, Thank you for getting in touch with us.

We will need to check your account to make sure we are receiving the solar generation.

I'll send you a private message so we can check the data.

Kind Regards,

Natalie

Re: Not showing any solar feed in

Jeff314 — Fri, 29 Sep 2023 23:03:25 GMT

Hi. This is happening to me as well and solar works ok. I'm on Solar Savers plan since September 21 but can't see any solar feed in on the app.

Re: Not showing any solar feed in

Jasen96 — Sat, 30 Sep 2023 02:53:15 GMT

Check your internet connection, check that the unit has been connected to your wifi inverter app to make sure it's actually producing power, check your switch board meter to make sure it's going up on the feed-in (you will need to look up your meter model and how to read it). If all that's ok, contact AGL as they might need to do something about it or redirect you to the power supplier of your meter. Mine was fine but not reading on the AGL app, and I tried to reset everything but only when I contacted them did it "come back online" on the app. No real explanation given. Good luck. Jasen

Re: Not showing any solar feed in

Jeff314 — Sat, 30 Sep 2023 07:17:13 GMT

Hi Jasen, I appreciate your help. I've verified everything and it looks fine. The ISolar app that came with the inverter confirms that the system is working properly. The problem is with the AGL app that doesn't display the solar data. I've reached out to AGL through the app, but they said that I need a smart meter to see the solar data. That doesn't make sense because I already had a smart meter installed before the solar installation (as required). So their answer is not helpful at all. 🙁

Re: Not showing any solar feed in

steven853 — Sat, 30 Sep 2023 09:13:35 GMT

Turns out my system was not properly registered with the distributor. Had
to get the original installer to re do the registration process

Re: Not showing any solar feed in

Jaffas124 — Wed, 26 Mar 2025 06:20:26 GMT

Mine also not showing feed in on app. Everything is running when check outside, app stopped updating in December 1 day into billing cycle and was told by customer service that all was fine in February. Then received quarterly bill with no solar input yesterday?

Joined because unhappy with previous provider but think it's time to look for new one again.

Re: Not showing any solar feed in

Jasen96 — Wed, 26 Mar 2025 09:10:16 GMT

Make a complaint and document both your solar working and the feed in not
happening.
They'll help. They estimated my input for the period when it kicked back
in. If your solar is actually working but not showing on the bill then get
it checked out.
Jasen

Re: Not showing any solar feed in

Jaffas124 — Thu, 27 Mar 2025 22:56:13 GMT

Thank you I have not heard anything back since I called. sent in pictures of my inverter and metre but awaiting response. Solar suddenly showing again as of today?

really annoyed because was assured when I queried back in Feb and could have escalated over a month ago. Time to start looking for a new provider maybe. not sure what to do 😞