topic Re: APP shows electricity as 'connection in progress' in AGL App

APP shows electricity as 'connection in progress'

DLACEY — Fri, 30 Sep 2022 05:01:11 GMT

But on the website it shows me as connected and gives payment history etc. But my electricity meter read is greyed out and not clickable. Any ideas?

Re: APP shows electricity as 'connection in progress'

-Olgi- — Mon, 03 Oct 2022 22:38:18 GMT

Hi @DLACEY,

Welcome to Neighbourhood! I'll send you a private message to obtain you account details so I can assist you further.

Thanks,

-Olgi-

Re: APP shows electricity as 'connection in progress'

DLACEY — Tue, 11 Oct 2022 06:01:59 GMT

Hi Olgi,

Unfortunately emails are bouncing back. Is there another email address I can use?

David

(edited out email address from post)

Re: APP shows electricity as 'connection in progress'

_Mark_ — Thu, 13 Oct 2022 05:33:45 GMT

Hi @DLACEY, if you're still needing to discuss this with someone, I will send you a courtesy private message and you can just reply to that! Thanks- Mark.

Re: APP shows electricity as 'connection in progress'

DLACEY — Tue, 18 Oct 2022 03:50:02 GMT

Hi Mark - as explained previously, the admin@... email address bounces - can you send me an email from another address I can use?

Thanks David

Re: APP shows electricity as 'connection in progress'

-Olgi- — Wed, 19 Oct 2022 01:35:08 GMT

Hi @DLACEY,

I will send you a private message on how to proceed with your enquiry.

Thanks,

-Olgi-