topic Re: Unable to enter meter read via app in AGL App

Unable to enter meter read via app

Pedro — Thu, 13 Jun 2019 05:54:32 GMT

Am unable to enter meter read and last reading shows as 29/3/19 even though latest Bill is dated 7/6/19.

Is there a problem with this aspect of app

Re: Unable to enter meter read via app

jayden_AGL — Thu, 13 Jun 2019 22:21:14 GMT

Hi Pedro!

It sounds like there could be an issue here.

Would it be possible for you to upload a screenshot of the errors you're experiencing?

Cheers,

Jayden

Re: Unable to enter meter read via app

Pedro — Fri, 14 Jun 2019 00:12:42 GMT

Latest (and first) bill 7/6/19 shows meter read as 30,107 and the 29444 figure above was at 29/3/19 following a verbal notification of figures .

Re: Unable to enter meter read via app

jayden_AGL — Fri, 14 Jun 2019 05:39:05 GMT

Hi Pedro,

Thank you for your prompt response.

I definitely see what you're referring to. Entering your current meter reading won't cause any hassles - do you get an error when you attempt to do this?

Thanks,

Jayden

Re: Unable to enter meter read via app

Pedro — Fri, 14 Jun 2019 06:22:23 GMT

Had done a reply which disappeared.

Basically I entered random numbers which created a problem.

Upshot is AGL billing are going to sort it out .

Real time meter readings are showing correctly.

When Billing is sorted i will mark this as solved