topic Re: Lack of electricity data on app and online in AGL App

Lack of electricity data on app and online

Wendell — Sun, 22 May 2022 22:48:04 GMT

Has anyone else had this problem recently. This is the second time in two months this has happened and I haven’t had any data show up in the app or online for over 10 days! Im getting extremely annoyed with this and have already reported AGL to the ombudsman about this last time, and now it’s happening again. I reported it, had one phone call and since then nothing!!

Anyone else got any ideas about where to go with this or should I go straight to the Ombudsman?

Re: Lack of electricity data on app and online

-Nam- — Fri, 27 May 2022 05:53:15 GMT

Hi Wendell, welcome to AGL Neighbourhood!

We'd need to investigate your account to see why this is happening for you, we'll send you a private message to check it out.

Kind regards,

-Nam-

Re: Lack of electricity data on app and online

Tonden — Wed, 31 Aug 2022 06:45:56 GMT

Yes, I have the problem where the electricity data use on app has not updated for 5 days

Re: Lack of electricity data on app and online

Raziel1972 — Thu, 01 Sep 2022 02:15:39 GMT

Yes, same happens with mine. Haven't had it update for six days at the moment, the app is crap.

Don't know what you can do about it though.

Re: Lack of electricity data on app and online

Wendell — Thu, 01 Sep 2022 07:04:45 GMT

But legally they HAVE to provide us with that information. I went to the Ombudsman last time after 4 weeks of no data and it still took them another 4 weeks! I got a reduction in my bill for inconvenience! Hoopla!!!
mics sent them a message but have had no reply and this is happening just after they have updated the wifi to 4G! Utterly hopeless!

Re: Lack of electricity data on app and online

Wendell — Thu, 01 Sep 2022 07:05:30 GMT

I haven’t received any private message Nam.

Re: Lack of electricity data on app and online

twizy — Thu, 01 Sep 2022 22:21:25 GMT

Yes same here no update since 25/8/22

Re: Lack of electricity data on app and online

_Mark_ — Fri, 02 Sep 2022 01:29:18 GMT

Hi @Tonden, welcome to AGL Neighbourhood!

I can take a look at the account for you so we can get this fixed up. I'll just send you a Private Message

Thanks,
Mark.

Re: Lack of electricity data on app and online

Wendell — Fri, 02 Sep 2022 03:11:15 GMT

That’s great Mark, but you’re the second person who was going to pm me privately, and I’ve heard nothing from no one. Service as usual from AGL!
goinv to the Ombudsman at 3pm

Re: Lack of electricity data on app and online

Raziel1972 — Fri, 02 Sep 2022 03:12:28 GMT

What about everyone else that's having this problem? There's at least four people here, mine hasn't worked for a week now.

Why aren't I getting daily updates on usage? This has happened a few times but not this long before, I hasn't updated for a week now. How can we manage our usage if you're not giving us the data. Just another way of getting bigger payments from clients.

Re: Lack of electricity data on app and online

Alex30 — Sat, 03 Sep 2022 02:06:40 GMT

Another AGL user with the same data refresh problem. My iPhone app and the Internet app show no new data since last Monday 29 Aug. I can normally see the previous days usage and before. AGL is a large company. Surely we can get some sort of update on this issue which is obviously widespread.

Re: Lack of electricity data on app and online

John-T — Sat, 03 Sep 2022 02:12:47 GMT

Add me to the list.

Nothing here now electricity data use on app and website have not updated for 7 days.

Last Update 27th of August.

Sydney N.S.W

Cheers

John

Re: Lack of electricity data on app and online

John-T — Sat, 03 Sep 2022 02:17:29 GMT

@Raziel1972 It is not the app, I am having the same result online looking at it from the web interface.

Cheers

John

Re: Lack of electricity data on app and online

-Olgi- — Mon, 05 Sep 2022 00:26:22 GMT

Hi @John-T,

Thanks for getting in touch. As there may be a number of reasons why this is happening, I'll send you a private message to obtain your account information so I can look into this for you.

Kind Regards,

-Olgi-

Re: Lack of electricity data on app and online

-Olgi- — Mon, 05 Sep 2022 00:30:45 GMT

Hi @Wendell,

I've just send you a private message so I can grab your account details and assist you further.

Thanks,

-Olgi-

Re: Lack of electricity data on app and online

twizy — Mon, 05 Sep 2022 00:34:34 GMT

Hi Olgi

Mine come back online on saturday so all good now

Thank you

Re: Lack of electricity data on app and online

-Olgi- — Mon, 05 Sep 2022 00:39:13 GMT

Hi @twizy,

Thanks for letting me know, glad that's working for you now.

-Olgi-

Re: Lack of electricity data on app and online

Raziel1972 — Mon, 05 Sep 2022 00:43:43 GMT

Hi Olgi

As I've said before, there's more people than the two you replied to that are having this issue. I've posted about five times and had no response from a moderator. No usage updates since August 26th!

Re: Lack of electricity data on app and online

John-T — Mon, 05 Sep 2022 00:51:59 GMT

@-Olgi-

Thank you for that will wait for your private message to come through.

Cheers

John

Re: Lack of electricity data on app and online

John-T — Mon, 05 Sep 2022 01:08:29 GMT

@-Olgi-

I have replied to your private message.

Cheers

John