topic Re: Smart meter not sending data to read on App out for six days. in AGL App

Smart meter not sending data to read on App out for six days.

Fairways — Tue, 30 Aug 2022 22:54:01 GMT

Re: Smart meter not sending data to read on App out for six days.

_Mark_ — Fri, 02 Sep 2022 01:10:29 GMT

Hi @Fairways, welcome to the Neighbourhood!

I'll need to take a look at the account to help you with this, so I'm sending you a private message!

Thanks,
Mark.

Re: Smart meter not sending data to read on App out for six days.

twizy — Fri, 02 Sep 2022 01:48:45 GMT

Hi Mark could you look at mine too have not shown any readings since 25/8/22

Thamks Grant

Re: Smart meter not sending data to read on App out for six days.

Fairways — Fri, 02 Sep 2022 03:07:58 GMT

Hi

I have found out from an AGL chat service that my data was on hold as was all NSW to update the National Database (sounds like BS).
Pity AGL could not put a message up on the App (would not be rocket science).

Fairways

Re: Smart meter not sending data to read on App out for six days.

Fairways — Sat, 03 Sep 2022 09:52:37 GMT

I find this discussion group very confusing. I thought i was replying to Mark privately, however my reply ended up in the discussion.
However although i did get an answer from the AGL chat ? Which was useless as it did not give a fix date.
i believe AGL should stop relying on customers to investigate AGL’s problems and not rely on neighbourhood groups and on off shore chat and useless chat bots.

In summary AGL should take responsibility on fixing their issues not leaving it to their customers to find out what is going on. A simple email system with a case number to a support desk would be a good start.

Unhappy AGL customer.

Re: Smart meter not sending data to read on App out for six days.

BOB81Z — Sun, 23 Oct 2022 23:11:12 GMT

Hi I am also having this issue

Re: Smart meter not sending data to read on App out for six days.

_Mark_ — Fri, 28 Oct 2022 05:46:12 GMT

Hi @BOB81Z, Welcome to Neighbourhood! I'll just need to send you a private message so we can check out what is happening on your account. Cheers- Mark.