topic Re: Your session has expired in AGL App

Your session has expired

TE — Mon, 04 Apr 2022 23:02:23 GMT

Hi, I am trying to contact AGL about an issue with my bill. When I click on the message button. The window comes up and states "Your session has expired. Please close this window and start a new conversation in order to resume.". I have tried several times closing it down but still get the message.

Re: Your session has expired

-Nam- — Thu, 07 Apr 2022 05:53:23 GMT

Hi TE, welcome to AGL Neighbourhood!

It sounds like you may need to update the AGL App, or if you're using a web browser then you might need to clear your cache. If you are using the app then we do have a help page here that might help you.

-Nam-

Re: Your session has expired

TE — Sun, 17 Apr 2022 06:22:48 GMT

Yep, cleared cache and still get the same error. I just phoned in, it worked.