topic Re: can't view daily usage in AGL App

Re: can't view daily usage

PeterG — Sat, 05 Dec 2020 23:30:54 GMT

Moved in and set up with AGL 24th November. App worked fine for 5 days but since then I have been unable to view usage & billing as it says they are "checking a few things in my account". So AGL have been checking for 8 days but I have heard nothing from them suggesting any problems. Anyone else experiences this? Viewing usage is the really critical tool for me right now as I try to work out how to assess the impact of the roof solar.

Re: can't view daily usage

David_AGL — Mon, 07 Dec 2020 01:27:39 GMT

Hi @PeterG ,

Pauses in usage updates can have a few different causes and generally resolve themselves in time, but if this continues and you don't feel it's being resolved by contacting support, shoot me a private message with your account details (click my name) and I'll look into it.

Re: can't view daily usage

Paul1954 — Mon, 07 Dec 2020 02:10:39 GMT

Same has happened to me .Been 8 days since last noted usage.Poor for a big company.I also rely on this information.They also say ,looking into my account.Takes that long .

Re: can't view daily usage

PeterG — Mon, 07 Dec 2020 05:31:30 GMT

Thanks David,

It is frustrating. I only have 5 days data and it has now been uninformative for 9 days. I will give it till the end of the week & if it is still not functioning I will take you up on your kind offer.

Pete

Re: can't view daily usage

PeterG — Mon, 14 Dec 2020 02:40:23 GMT

Hi David,

It is now Friday pm & the problem is still unresolved. All I have had from Support is that it is "probably Energex not being up to date" but if this were so surely it would be a general problem and widely discussed here. So I am taking you up on your offer to delve into the matter . Anything else you need?

Thanks in advance,

Peter

Re: can't view daily usage

Davey_crocket — Sat, 12 Dec 2020 22:39:57 GMT

Same problem here (QLD)

No data in App or my account, BUT it is in the csv file download.

What tarriff are you on, I got forced onto the new demand tarrifs + solar + a T33 hot water system. Wish I had known about the demand tariffs since the hot water would now be cheaper on the demand tariff with a timer.

Re: can't view daily usage

Asb — Wed, 23 Dec 2020 00:47:28 GMT

I can’t see my usage since 28 nov. I contacted AGL couple of times. First time I was told that there is some account issues and App will be back in a week and that was nearly 3 weeks ago. I contacted them again after a week with same response. Very disappointing to see AGL taking their customers for granted.

Re: can't view daily usage

PeterG — Wed, 23 Dec 2020 01:04:22 GMT

Hi Asb,

No progress here either. Very disappointing. Only been an AGL customer for one month, probably won't be one for much longer!

Re: can't view daily usage

David_AGL — Wed, 23 Dec 2020 01:10:46 GMT

Hi @Asb , is there a message displayed on your account usage page about why the usage is not available?

Re: can't view daily usage

dima — Sat, 02 Jan 2021 04:38:37 GMT

Looks like many accoubts affected

I also don'have usage since nov 28

Re: can't view daily usage

Asb — Mon, 04 Jan 2021 00:00:40 GMT

Same with me. I have waiting to see my account updates since Nov 2020. On inquiry AGL staff only says that there is some account issue we are investigating. I am thinking of changing to another provider as AGL seems to be hiding something and I strongly believe that it does not take more than a month to resolve these type of issues. It is deliberate act to conceal information.