topic Re: AGL iPhone App usage not working in AGL App

AGL iPhone App usage not working

Sydmd — Tue, 28 May 2019 14:37:14 GMT

Hi there

I have a smart meter and I use to monitor my electricity usage in the AGL app on my iPhone which worked great.

About a month ago I lost this function and I get the error “That’s awkward. There’s a problem with our servers, but we should have it fixed in no time. Sorry for the hold up” along with a try again button.

It appears to be over a month now that your server has been broken. I have contacted the customer support via the online chat who have been unable to resolve the matter. I have uninstalled the app and tried reinstalling it. I have tried logging into my account on a friends iPhone on a different telephone connection.

The customer service agent said on the second time that it is a know problem with the iPhone app and it’s being worked on. Yet I have not seen any official media release or other users complaining.

I am extremely disappointed this service has not been resolved if that is the case. Could you please officially advise me?

Thanks

Re: AGL iPhone App usage not working

jayden_AGL — Tue, 28 May 2019 21:56:06 GMT

Hi Sydmd,

Welcome to the AGL Community!

I'd like to investigate this further for you. So that I can do this, I'll ask you to send me a quick private message (by clicking on my username - "jaydeny") including your AGL account number and email address.

Kind regards,

Jayden

Re: AGL iPhone App usage not working

Fran3 — Tue, 17 Mar 2026 03:20:34 GMT

I am not having any joy with your AGL app on my Iphone. When will it be fixed??

Re: AGL iPhone App usage not working

Mia_AGL — Wed, 18 Mar 2026 01:06:19 GMT

Good day, Fran!

Please elaborate a bit more about the issue you are experiencing so I can assist you.

Kindly,
Mia

Re: AGL iPhone App usage not working

Fran3 — Wed, 18 Mar 2026 03:03:39 GMT

I have used your app quite extensively in helping me with my gas and Electricity accounts. For a fe months I have entered my app and provided my email address and password as normal. Then I need to add my mobile number for my 2 factor authentication. My next screen then displays: That's awkward. Theres a problem with our servers we should have it fixed in no time. Sorry for the hold up"'

Well I have been waiting a long time and still no recovery of the information available. Can you help me please

Fran Thorn