topic Re: Web Browser Faults in AGL App

Web Browser Faults

don3192 — Mon, 15 Jul 2019 10:45:13 GMT

Earlier this week I could log into my agl account by using Firefox. Now when i log into it the sign in pages comes up and wont let me in.. I know my password is correct as I got into this Discussion topic ok.

Also again, Ealier this week i logged into my account using Internet Explorer., Now when i try to log in i get a blank page. with only AGL Identity on the tab and NO log in page is displayed. Can you fix your website up please?

Re: Web Browser Faults

jayden_AGL — Mon, 15 Jul 2019 22:33:05 GMT

Hi don3192,

Thank you for bringing this to our attention.

This issue hasn't been reported by any other customers, so it sounds like it may be on your end. Can I please ask you to clear your cache and try again? Instructions here: I've been asked to clear my cache, how do I do that?

Kind regards,

Jayden

Re: Web Browser Faults

powermike — Tue, 16 Jul 2019 11:18:11 GMT

I also cannot log in using Firefox. I keep being returned to the "identity" page. Microsoft edge works. I have called AGL about this and received the not too helpful advice to switch to Chrome 😞

Can someone please fix the AGL web site?

Re: Web Browser Faults

jayden_AGL — Thu, 18 Jul 2019 00:01:36 GMT

Hi powermike,

It certainly sounds like there may be a compatibility issue with Firefox here!

Can I ask if any pages are erroring/timing out? Or are you just consistently being redirected to the identity page?

Kind regards,

Jayden

Re: Web Browser Faults

don3192 — Thu, 18 Jul 2019 01:20:21 GMT

I am still having troubles with Firefox. I fixed it once by clearing the cache but the issue remained on the second try later in the day. ALso i cant log in with IE. Please fix this asap AGL.

Re: Web Browser Faults

powermike — Thu, 18 Jul 2019 07:58:00 GMT

Consistently returning to the identify page after entering email address and password (or one time code)

Re: Web Browser Faults

David_AGL — Fri, 19 Jul 2019 00:12:34 GMT

@don3192 , @powermike we're looking into this right now and should have an update for you soon.

Re: Web Browser Faults

Dome97 — Tue, 23 Jul 2019 02:15:57 GMT

With Firefox, after signing in, it appears to have you back at the sign in page. Just go back by using the back button & you will find yourself at the accounts page!

Re: Web Browser Faults

don3192 — Tue, 23 Jul 2019 03:38:31 GMT

Thanks for that. It worked. It just goes to show that there is a fault in AGL's webpage. I appreciate your time in solving this problem.

Regards

Don

Re: Web Browser Faults

don3192 — Tue, 23 Jul 2019 03:45:52 GMT

Hi David

AGL User Dome97 has suggested the following

"With Firefox, after signing in, it appears to have you back at the sign in page. Just go back by using the back button & you will find yourself at the accounts page!"

This actually worked. It does demonstrate that there is a fault at AGL's end and this needs to be looked at.

Thank you Dome97 for your feedback.

Re: Web Browser Faults

TRiPWiRE — Wed, 24 Jul 2019 01:45:50 GMT

New customer here and unable to log in with Firefox. I enter my email address and it then takes me to a one time code page. I successfully receive the code via the provided email address, enter it and then hit "Next". This automatically loops me back to the initial email entry page. I cannot proceed (tried about 10 access codes). There's no error message at all.

I was able to log in via Safari on my iPhone after setting up the AGL App. I created a password for logging in. I still encounter the same issue when attempting to use Firefox and email / password login.

No ad-blockers etc are running.

EDIT - Using the back arrow trick worked.

Re: Web Browser Faults

David_AGL — Wed, 24 Jul 2019 03:32:36 GMT

Hi @TRiPWiRE , thanks for the feedback. We're actively working on improving the log in experience right now, so details like these will definitely help.

Re: Web Browser Faults

David_AGL — Wed, 04 Sep 2019 04:00:45 GMT

@don3192 reports that this login issue is ongoing - I'm moving this across to the technical issues board

Re: Web Browser Faults

Jim_M — Tue, 10 Sep 2019 12:05:05 GMT

Just upgraded to Firefox 69.0 and now cant log in.. Enter User-id and password and firefox returns back to the login screen wth now error messages. User-id and password are correct. Works ok with Microsoft Edge

Re: Web Browser Faults

NMAGL — Wed, 06 Apr 2022 02:43:12 GMT

Unable to log into AGL website using Firefox 99 on Mac (no extensions enabled).

Can login on Safari.

Any ideas? THanks