topic Re: Grid usage and solar output app not displaying up-to-date information in AGL App

Grid usage and solar output app not displaying up-to-date information

Confused — Wed, 30 Mar 2022 00:49:28 GMT

Nothing recorded the app after 24th May 2022

Re: Grid usage and solar output app not displaying up-to-date information

-Nam- — Fri, 01 Apr 2022 04:02:54 GMT

Hi Confused, welcome to AGL Neighbourhood!

We'd need to check to see what data we've received from your network for your usage and solar export, please Contact Us and we'll investigate this for you.

-Nam-

Re: Grid usage and solar output app not displaying up-to-date information

Confused — Fri, 01 Apr 2022 05:06:49 GMT

Your contact link takes me someplace Internet here at the moment is shocking bad slow there are so many Windows to open I spent 10 minutes just trying to get this message to you the app doesn’t appear to be updating after 24 May there is no usage showing on my app and no solar import

Re: Grid usage and solar output app not displaying up-to-date information

Confused — Fri, 01 Apr 2022 05:12:32 GMT

The link you sent me doesn’t work

Re: Grid usage and solar output app not displaying up-to-date information

-Nam- — Tue, 05 Apr 2022 05:00:44 GMT

Hi Confused!

The link is www.agl.com.au/contact-us, this provides you with the different options on how you can get in touch with us. If you're unable to open it, please contact us on 131 245 so we can assist you further.

-Nam-