topic Re: My Phone App and PC App are not showing current usage in AGL App

App does not show current usage. Has trouble connecting to my account details

Andrewtikki — Thu, 15 Aug 2019 05:50:17 GMT

My AGL app won't show any data for my gas and power.

Click on usage - top left corner has "Connection in progress" Photo of a man next to a light and tv set up in the background.

Has been like this for days. Have tried deleting and reinstalling app to fix issue.

Any help would be great,

Thanks!

Re: App does not show current usage. Has trouble connecting to my account details

Murf78 — Fri, 16 Aug 2019 20:47:15 GMT

Having the same issue and hasn’t been working for weeks. Please fix

Re: App does not show current usage. Has trouble connecting to my account details

David_AGL — Mon, 19 Aug 2019 02:14:57 GMT

@Andrewtikki , @Murf78 thanks for the feedback.

@KennyB Can we look into this?

Re: App does not show current usage. Has trouble connecting to my account details

KennyB — Fri, 30 Aug 2019 04:53:18 GMT

Hi @Murf78 & @Andrewtikki ,

Can you please send me your account number privately and I'll look into this further?

Are any of your property in the middle of a move?

Thanks,

Ken

Re: App does not show current usage. Has trouble connecting to my account details

IBM — Tue, 03 Sep 2019 08:32:25 GMT

How our app is not working; it is showing other peoples bills and it is missing information over the last two weeks.

Can AGL update me on what is wrong and when it will be fixed please?

Re: App does not show current usage. Has trouble connecting to my account details

Murf78 — Tue, 03 Sep 2019 08:58:44 GMT

Seems to be working now, thanks for looking into it

Re: App does not show current usage. Has trouble connecting to my account details - Status changed to: Delivered

David_AGL — Wed, 04 Sep 2019 03:05:58 GMT

Re: App does not show current usage. Has trouble connecting to my account details

Kevin89 — Thu, 05 Sep 2019 13:22:39 GMT

My apps is not working too. Please fix it.

Re: App does not show current usage. Has trouble connecting to my account details

Jac — Fri, 06 Sep 2019 22:31:39 GMT

Same!!

Re: App does not show current usage. Has trouble connecting to my account details

Ragab — Sat, 07 Sep 2019 18:37:48 GMT

I have the same issue.

Re: App does not show current usage. Has trouble connecting to my account details

Unhappy1970 — Sun, 08 Sep 2019 07:48:54 GMT

This app has been a waste of time. It has never worked and won’t show my account. All I get is some stupid rain drop image.

Re: App does not show current usage. Has trouble connecting to my account details

hesarah — Wed, 11 Sep 2019 10:49:08 GMT

Hi, i am having the same issue. Quick solution would be awesome

Re: App does not show current usage. Has trouble connecting to my account details

Keren84 — Tue, 17 Sep 2019 10:56:26 GMT

I am having the same issue and have only just started with AGL

Re: App does not show current usage. Has trouble connecting to my account details

David_AGL — Thu, 26 Sep 2019 01:28:36 GMT

@Keren84 , if you've recently joined AGL you will see this error message when you access the app. Check back in a little while.

Re: App does not show current usage. Has trouble connecting to my account details

Unhappy1970 — Thu, 26 Sep 2019 09:10:48 GMT

Hi David_AGL - how long is a “little while”. I have now been waiting weeks and the app is still giving the error message.

Re: App does not show current usage. Has trouble connecting to my account details

David_AGL — Tue, 01 Oct 2019 06:23:51 GMT

@Unhappy1970 So you have been connected for weeks but you are still receiving the "Connection in Progress" error message in the app?

AGL Energy App is not showing my usage from 02/10/2019

RJSTYLES — Tue, 22 Oct 2019 01:36:59 GMT

AGL Energy App is not showing my electricity and solar usage from 02/10/2019.

I have updated the app to the latest version available but still no data displayed.

Re: AGL Energy App is not showing my usage from 02/10/2019

TeenaG — Fri, 25 Oct 2019 15:43:18 GMT

I’m having the same problem - data is missing since the 3.10.

Re: App does not show current usage. Has trouble connecting to my account details

Truffledunk — Mon, 18 Nov 2019 22:21:36 GMT

Same with mine

Re: App does not show current usage. Has trouble connecting to my account details

Elvis — Thu, 28 Nov 2019 06:42:59 GMT

My app is not showing daily updates since mid November