topic Billing in App doesn’t work in AGL App

Billing in App doesn’t work

Bellantshell — Sat, 31 Jul 2021 22:08:10 GMT

Hey peeps I’ve reloaded the app but still billing doesn’t work on my iPhone .. message says “I t’s not you it’s us”… but just spins around and doesn’t connect to my bills.

Re: Billing in App doesn’t work

Panda — Thu, 23 Sep 2021 14:40:40 GMT

Hey there Bellanthshell,

Given this was ~6 weeks ago I assume the issue isn't reoccurring... but if it's still hanging around I can suggest some options for iPhone specifically.

Re: Billing in App doesn’t work

Bellantshell — Thu, 23 Sep 2021 20:22:07 GMT

Hey panda yes it’s still not working. Love any tips. I’ve tried deleting and re installing but no luck with that one.

Re: Billing in App doesn’t work

Panda — Fri, 24 Sep 2021 02:15:32 GMT

Few ideas for you given you've already tried reinstalling the app/made sure it's the latest version:

Settings => General => iPhone Storage => AGL => Offload App (it's a restart app button, works similar to reinstalling)
Restarting phone
Trying to load it on both WiFi and 4g
Additional links with mobile issues don't appear to have anything for you here, but you might want to look if you haven't here and here.

Re: Billing in App doesn’t work

David_AGL — Wed, 29 Sep 2021 06:07:11 GMT

@Bellantshell , if the above does not work, please shoot me a private message (click my name) with your account details and I'll pass it on to the tech team for investigation.