topic Double debit when paying through app in AGL App

Double debit when paying through app

Annedroo — Thu, 10 Sep 2020 07:46:04 GMT

When paying through the app my bank account was debited twice for each payment. A bug that needs to be fixed promptly.

Re: Double debit when paying through app

WOLFEE-68 — Thu, 13 Apr 2023 00:14:56 GMT

This is happening to me, I PRE pay twice a month " BILL SMOOTHING " while AGL are stating 2 different amounts per fortnight totalling the Bill Smoothing which I pay once per Fortnight, when AGL SPLITS the total that I pay into TWO Equaling my Bill Smoothing Plan, though Staggered amounts MEANS that I am being CHARGED for AGL's CON. Because Thats the PROBLEM. STOP TAKING 2 differant amounts Equaling the total amount THAT I PAY ONLY TWICE MONTHLY . That's 4 TRANSACTIONS from AGL Account ........ I PAY TWICE MONTHLY. AGL withdraws 4 times MONTHLY.

AGL ARE CONNING THE COSTOMERS........................RIPPING " ME " ,PENSIONERS OFF ALSO

1 TRANSACTION AGL, NOT 2 as you are stating.............. AND I HAVE THE PROOF DOCUMENTED

Re: AGL is Double debiting when paying VIA Centrelink's Centrepay Deductions.

WOLFEE-68 — Fri, 20 Dec 2024 04:21:35 GMT

CENTRELINK pays my Electricity ONCE every fortnight via Centrepay, That's 2 payments per month, AGL receives that amount and splits the amount into 2 separate but equaling the deductions they Split 1 payment into 2 payments from my CENTRELINK CENTREPAY PAYMENT SYSTEM.....I have NOW STOPPED THAT, so I am now looking for a NEW ENERGY Supplier, No thank you AGL.

I CANNOT TRUST AGL ANYMORE so I am LOOKING Elsewhere

Re: AGL is Double debiting when paying VIA Centrelink's Centrepay Deductions.

megan_AGL — Mon, 23 Dec 2024 03:39:27 GMT

Hi WOLFEE-68,

As mentioned on another post, we have sent you a private message.

Kind regards,

Megan

Re: Double debit when paying through app

WOLFEE-68 — Tue, 24 Dec 2024 01:32:12 GMT

THIS IS " BILL SMOOTHING " There should have NEVER BEEN a BUG, thats AGL letting you know that they got CAUGHT. Just more AGL excuses...

Re: Double debit when paying through app

megan_AGL — Tue, 24 Dec 2024 01:32:09 GMT

Hi WOLFEE-68,

We appreciate your frustration and really want to assist you.

We request that you please respond to our private message so we can obtain more details.

Kind regards,

Megan