topic Re: Unable to view Electricity Usage in AGL App

Unable to view Electricity Usage

Brian27 — Mon, 25 Apr 2022 10:52:58 GMT

I have been unable to view my Electricity usage since changing to AGL approx. 2mths ago. I have contacted AGL 4 times now resulting in 4 different Reference numbers & various reasons / excuses for this happening but the issue does not get fixed

Re: Unable to view Electricity Usage

pip1 — Thu, 28 Apr 2022 23:47:03 GMT

Ditto since solar in January. Unable to change from gas usage. Worst App, on line portal.

Jemena, the distributor has a better portal. Try your distributor.

Re: Unable to view Electricity Usage

-Jenna- — Fri, 29 Apr 2022 04:29:27 GMT

Hi Brian27, thanks for being part of the Neighbourhood.

To investigate this further, we'll need to access your account. As this is a public community we won't be able to help you with this here, but I've contacted you via private message so I can assist.

Thanks,

Jenna