topic Pdf not downloading in AGL App

Pdf not downloading

Mandy2 — Tue, 01 Sep 2020 22:08:54 GMT

PDFs are not downloading on mobile app. Haven't received paper bill either.

Anyone else having issues with this

Re: Pdf not downloading

Ellen1 — Thu, 03 Sep 2020 22:33:36 GMT

Hi Mandy2!

Welcome to AGL Community!

On your app, if you select billing, then PAST BILLS, you can view the PDF there.
You can download the PDF through the AGL My Account on the website rather than the app.

Thank you

Ellen

Re: Pdf not downloading

lynley — Wed, 30 Mar 2022 00:53:50 GMT

My AGL pdfs are no longer downloading on my phone or laptop so have resorted to having paper bills sent again. I think AGL have changed something in their software. I could get a helpful answer from them yesterday. They have agreed to send bills by paper mail. Talk about going backwards!

Re: Pdf not downloading

lynley — Wed, 30 Mar 2022 00:56:58 GMT

Thanks. But it just won't work for me, unfortunately. AGL have agreed to send me paper bills again.