topic Re: Electricity Usage & Solar Feed-In hasn't updated since 3 June in AGL App

Electricity Usage & Solar Feed-In hasn't updated since 3 June

NoNettUsage — Mon, 08 Jun 2020 21:20:40 GMT

No updates to the solar usage and feed in on my account since 3rd June.

Is there a problem?

Re: Electricity Usage & Solar Feed-In hasn't updated since 3 June

Michael_Lane — Mon, 08 Jun 2020 22:41:52 GMT

Same here. First of June was my last update.

Obviously is a problem

Re: Electricity Usage & Solar Feed-In hasn't updated since 3 June

therock — Thu, 11 Jun 2020 09:28:10 GMT

My solar feed-in data was functional until the 8th of June 2020 and then stopped recording.

This did coincide with a new billing period.

I also noticed on the downloadable CSV file that at 8/06/2020 6:59:59 PM the "QualityFlag" column changed from "A" to "E". It had been "A" since: 10/6/2018. Not sure if this is related or simply a billing code.

The APP, the online portal and the downloadable CSV files are all recording grid usage (of course) but not displaying any solar feed-in.

I spoke to several people at AGL today who mostly had no-idea what I was talking about and eventually was put through to "resolutions" and fobbed off.

Re: Electricity Usage & Solar Feed-In hasn't updated since 3 June

David_AGL — Fri, 12 Jun 2020 02:11:55 GMT

Hi all,

If you're continuing to have issues with usage data updating, please send me your account number via private message, and I'll escalate.

Re: Electricity Usage & Solar Feed-In hasn't updated since 3 June

David_AGL — Fri, 12 Jun 2020 02:13:50 GMT

Please be aware if you are a Queensland customer, there has been a hold placed on billing and usage updates whilst we remediate the Government credits.

Re: Electricity Usage & Solar Feed-In hasn't updated since 3 June

therock — Fri, 12 Jun 2020 09:27:10 GMT

DM you David - Thanks.