topic AGL app not working in AGL App

AGL app not working

Mooney — Thu, 02 Apr 2020 01:57:44 GMT

hace been using AGL app to monitor usage, download and pay bills but it’s not been working for over 2 weeks now

Re: AGL app not working

-Nam- — Thu, 02 Apr 2020 02:47:00 GMT

Hi Mooney!

Welcome to AGL Community!

Please get in touch with us here and we'll trouble shoot a few things to see why this might be the case for you.

Kind regards,

-Nam-

Re: AGL app not working

Pushkar — Tue, 23 Jun 2020 03:27:52 GMT

The AGL app has been updating the power usage and solar power generation for last 2weeks,

Re: AGL app not working

Ellen1 — Wed, 24 Jun 2020 00:43:53 GMT

Hi Pushkar!

Welcome to AGL Community!

There can be a few reasons for this, we may not have received the data, if you are in QLD it is likely associated with the COVID support payment applying, in which case this should be resolved soon.

If you need specific assistance, please message us on the AGL App.

Thank you

Ellen

Re: AGL app not working

Cwalker000 — Thu, 14 Oct 2021 21:20:40 GMT

the messaging service never works for me - it just stays stuck on loading.

I’ve also paid my bill of 130 dollars and the app did not update for a week - then when it did, it still said 65 is owing.

Re: AGL app not working

David_AGL — Fri, 15 Oct 2021 03:16:47 GMT

Hi @Cwalker000 , if you have a moment, it would be very helpful if you could send me a private message (click my name) and include your account number and a screenshot of what's happening when you try to use Messaging. We're trying to fix these types of issues wherever they occur and this will help us troubleshoot.

Re: AGL app not working

Cwalker000 — Fri, 15 Oct 2021 03:51:08 GMT

Hi David,

regardless of where I attempt to message through - it will got the below screen and remain without loading

Re: AGL app not working

Midadr — Sat, 02 Apr 2022 05:03:58 GMT

My app for electricity solar usage not working

Re: AGL app not working

DassAll60 — Fri, 03 Feb 2023 07:52:14 GMT

Same for me and I ended up missing one of the payments I agreed to as part of my Payment Plan. Also, the desktop online site takes ages to load because the AGL server is so slow.

Re: AGL app not working

Ems — Tue, 07 Feb 2023 21:16:04 GMT

App isnt working as well for me

Re: AGL app not working

Nvasiliadis — Mon, 13 Feb 2023 04:53:41 GMT

Yes, the app is not working at all it's been 3 days and i have no update on my solar or usage.

And why are you now including the daily supply charge to the data on the app?