topic Re: incorrect usage and rates in AGL App

Why is my app not up dating my day-to-day use

Denbarb — Tue, 07 Jul 2026 22:24:33 GMT

Re: Why is my app not up dating my day-to-day use

Robbocoupe — Tue, 07 Jul 2026 23:05:50 GMT

Having the same issue since 1st july

Called yesterdayband was told to delete app for 24 hours but still does not work

Re: Why is my app not up dating my day-to-day use

Pointwilliams — Wed, 08 Jul 2026 06:34:33 GMT

I’m having the exact same issue - nothing since 1st July 2026. Is AGL aware of this?

Re: Why is my app not up dating my day-to-day use

Bjh — Wed, 08 Jul 2026 09:26:54 GMT

Same here … great customer service you got there AGL

Re: Why is my app not up dating my day-to-day use

ChrisE_AGL — Thu, 09 Jul 2026 06:24:51 GMT

Hi, @Denbarb, @Robbocoupe, @Pointwilliams and @Bjh

Thank you for expressing concern. There is sometimes a delay in some data on being pushed through, this can be because of regulatory reasons, areas facing natural disasters, or as a response from interacting with us causing further looking into the account.

While I understand that most of these won't apply, I have also gone and raised this for further investigation.

Thank you, Chris

Re: Why is my app not up dating my day-to-day use

Bjh — Thu, 09 Jul 2026 06:30:01 GMT

More like none. Unless the boffins behind the scenes haven't pulled their collective fingers out and not done their job when the change of the mandated 3 hours of free solar was legislated to commence on the 1st of July, which I suspect is the case here .... once again, real sh*t customer service, we will have to start calling you Telstra soon if you all keep this up.

Re: Why is my app not up dating my day-to-day use

Mark65 — Sat, 11 Jul 2026 03:11:48 GMT

Had the same issue since July 1ˢᵗ, the reason given by customer resolutions was 'they weren't receiving data from my smart meter.' This also happened ½ way through my last monthly billing cycle. Hopefully, it won’t be an ongoing issue!

Re: Why is my app not up dating my day-to-day use

NVP — Sat, 11 Jul 2026 03:19:59 GMT

I have the same problem since 1st of July as well - When I download the CSV manually from the website it has all the usage data in there, so it's not a problem receiving the data from the smart meter.

Re: Why is my app not up dating my day-to-day use

Denbarb — Sun, 12 Jul 2026 07:26:52 GMT

Agl is getting worse and I don't know what they are doing I'm thinking of going to a new server

Re: Why is my app not up dating my day-to-day use

NVP — Mon, 13 Jul 2026 02:09:29 GMT

Hi, @ChrisE_AGL

As this is happening to me as well since the 1st of July (the data is in the CSV you can download) but doesn't show in either the App or on the website graphs, should I be calling and logging a complaint/fault with AGL or has this already been raised internally and is being investigated? Thanks

Re: Why is my app not up dating my day-to-day use

EvaH — Mon, 13 Jul 2026 05:33:18 GMT

Same issue here since 1 July. Any news?

Re: Why is my app not up dating my day-to-day use

ChrisE_AGL — Mon, 13 Jul 2026 05:47:18 GMT

Hi @Mark65, @NVP and @EvaH

Our team is across this; there is a pause on data being sent through. From the information I have on this, you should start receiving data from the 25th. This includes the data that hasn't yet come through to your app/My Account

Thank you, Chris

Re: Why is my app not up dating my day-to-day use

TrevorL — Mon, 13 Jul 2026 08:40:00 GMT

My app stopped updating the daily usage to! Does this mean my bills are now estimates? My app hasn't updated daily usage since June!

Re: App / Website not showing daily electricity usage

Roscoe380 — Tue, 14 Jul 2026 08:00:09 GMT

My Agl app and website is not showing my usage data after a battery install.

Re: Why is my app not up dating my day-to-day use

NVP — Tue, 14 Jul 2026 20:55:46 GMT

Hi all, This has been resolved for me now, all my missing data is showing in the App today and the billing totals are updated. Thanks for your help.

Re: Why is my app not up dating my day-to-day use

ChrisE_AGL — Wed, 15 Jul 2026 01:49:07 GMT

Hi @TrevorL

While it may show estimated usage currently, once we get the data through to your account, you'll see it reflect what you have actually used.

Thanks, Chris

Re: Why is my app not up dating my day-to-day use

gordon57 — Wed, 15 Jul 2026 02:49:40 GMT

Hello Chris

I was with Origin for 19 years and decided to switch to AGL . so far ,I'm disappointed. I joined on June 30th and the rates I was told are different from what's appearing on the app.

I also have no usage data appearing, so i have no idea what it is costing me for electricity. I have made numerous calls to sort this out- the people were nice but of little help and at times hard to understand. I used the assistant it just regurgitates stock answers that have nothing to do with the problem. one of the reasons i chose AGL was i was told the app and the data access was really very good.

i have two questions

how do you get to speak to a person who can actually help ? and when will this be fixed? another 10 days for a fix is not really good enough

thank you

Gordon

Re: App / Website not showing daily electricity usage

ChrisE_AGL — Fri, 17 Jul 2026 02:31:01 GMT

Hi @Roscoe380

There could be a few reasons as to why it's not showing.

I'm going to send you a Private Message to get some information and look into this further for you.

Thanks, Chris

Re: Why is my app not up dating my day-to-day use

ChrisE_AGL — Fri, 17 Jul 2026 04:02:35 GMT

Hi @gordon57

I'm sorry that your initial experience hasn't been as smooth.

The data issue is being looked into by our teams, some users have already started to have the usage come through for themselves. I'm more than happy to look further into this for you.

I'm going to send you a Private Message to collect further information.

Thanks, Chris

Re: Why is my app not up dating my day-to-day use

Dpek — Fri, 17 Jul 2026 05:44:06 GMT

Same here, i've been complaining now for over 4days straight.

They keep saying that it will be fix by next. And here we are next day still not work.

Very poor