topic Re: Why is my app not up dating my day-to-day use in AGL App

Why is my app not up dating my day-to-day use

Denbarb — Tue, 07 Jul 2026 22:24:33 GMT

Re: Why is my app not up dating my day-to-day use

Robbocoupe — Tue, 07 Jul 2026 23:05:50 GMT

Having the same issue since 1st july

Called yesterdayband was told to delete app for 24 hours but still does not work

Re: Why is my app not up dating my day-to-day use

Pointwilliams — Wed, 08 Jul 2026 06:34:33 GMT

I’m having the exact same issue - nothing since 1st July 2026. Is AGL aware of this?

Re: Why is my app not up dating my day-to-day use

Bjh — Wed, 08 Jul 2026 09:26:54 GMT

Same here … great customer service you got there AGL

Re: Why is my app not up dating my day-to-day use

ChrisE_AGL — Thu, 09 Jul 2026 06:24:51 GMT

Hi, @Denbarb, @Robbocoupe, @Pointwilliams and @Bjh

Thank you for expressing concern. There is sometimes a delay in some data on being pushed through, this can be because of regulatory reasons, areas facing natural disasters, or as a response from interacting with us causing further looking into the account.

While I understand that most of these won't apply, I have also gone and raised this for further investigation.

Thank you, Chris

Re: Why is my app not up dating my day-to-day use

Bjh — Thu, 09 Jul 2026 06:30:01 GMT

More like none. Unless the boffins behind the scenes haven't pulled their collective fingers out and not done their job when the change of the mandated 3 hours of free solar was legislated to commence on the 1st of July, which I suspect is the case here .... once again, real sh*t customer service, we will have to start calling you Telstra soon if you all keep this up.