topic Re: Disconnected in AGL App

Disconnected

RakeshPillai — Wed, 11 Mar 2026 11:21:55 GMT

Without my concern AGL disconnected my electricity and gas connection and debited the final bill . I didn’t requested for a disconnection yet .

Re: Disconnected

ChrisE_AGL — Thu, 12 Mar 2026 03:00:06 GMT

Hi @RakeshPillai

If you haven't organised to move out of the property, it could be an instance where another person has said they have moved in, providing the wrong address, which has automatically moved you out.

I'm going to send you a Private Message to get some further details and assist you with this.

Thanks, Chris

Re: Disconnected

RakeshPillai — Thu, 12 Mar 2026 06:08:10 GMT

I replied to you

Re: Disconnected

ChrisE_AGL — Fri, 13 Mar 2026 00:14:10 GMT

Hi @RakeshPillai

I have responded to your message regarding this.

Thanks, Chris