topic Re: Gas usage/meter read is no longer shown on app in AGL App

Gas usage/meter read is no longer shown on app

WingC — Mon, 22 Dec 2025 10:52:32 GMT

Gas usage is no longer appearing on app since few months ago. Only electricity usage is available on app. I contacted AGL chat twice and was told the issue will be fixed. But after few months, my AGL app still does not show gas usage and cannot enter meter read. Website is fine but the app is better and handy. Please fix the app as soon as possible. Thank you.

Re: Gas usage/meter read is no longer shown on app

Brenton_AGL — Mon, 29 Dec 2025 19:43:29 GMT

Hi @WingC, have sent you a private message about this one so that we can investigate it further for you. Thanks!

Re: Gas usage/meter read is no longer shown on app

DC07 — Tue, 30 Dec 2025 00:21:24 GMT

I have the same issue. It is practically impossible to speak to someone - when I have gotten through I was told this would be fixed - not the case.

I am unable to see gas usage in the app or online.

I have manually entered a reading and not received any confirmation of this.

VERY FRUSTRATING!!

Re: Gas usage/meter read is no longer shown on app

Mia_AGL — Mon, 05 Jan 2026 03:11:45 GMT

Hi, have sent you a private message about this one so that we can investigate it further for you. Thanks!

Re: Gas usage/meter read is no longer shown on app

Rho1 — Thu, 08 Jan 2026 04:12:53 GMT

I have the same issue. I have been in touch with people three times. I am now allowed to ask for resolution and they say they have escalated and Morris was meant to ring me and he hasn’t. He said he would check in now and then.
So I have no way of letting you know what my meter reading is, when I did your estimate was twice what I would normally pay. I got that down to 3/4 and now I can’t send anything and no one seems to be able to help me. I’m getting really angry and I’m thinking of changing to Kleenheat. Please advise what you did to help the other person.

Re: Gas usage/meter read is no longer shown on app

DC07 — Thu, 08 Jan 2026 07:45:07 GMT

Where have you sent a private message??? I do not have a message from you and still do not have the gas usage registering.

Re: Gas usage/meter read is no longer shown on app

WingC — Thu, 08 Jan 2026 08:05:35 GMT

Hi,

I was told to send an email to :
mobileappteam@agl.com.au

It is very frustrating but I was told they are working on the issue.

Re: Gas usage/meter read is no longer shown on app

DC07 — Thu, 08 Jan 2026 21:25:59 GMT

(removed personal details) is my account no

Re: Gas usage/meter read is no longer shown on app

WingC — Thu, 08 Jan 2026 08:17:35 GMT

You can send an email to:
mobileappteam@agl.com.au