topic Payment status update in AGL App

Payment status update

dhruv — Wed, 15 Oct 2025 17:18:47 GMT

AGL should upgrade it's systems and processes to update the payment status and the account balance in real time immediately after a payment made via a credit card or debit card. I can understand, why bsb/account payments may take a while to clear and therefore delay in payment status update is acceptable. But for card payments, esp. credit card, it's just sub-optimal system design that do not allow AGL customers to see the payment status and account balance update in real-time, rather it shows processing for about 48 hours. Please invest in the right customer experience.

Re: Payment status update

SYED_AGL — Tue, 21 Oct 2025 00:08:11 GMT

Hi @dhruv

Thanks for reaching out. Sorry to hear this payment trouble.

I have forwarded your feedback to make this payment gateway more smoother.

Its also important to make it more transparent for the customer.

meanwhile let us know if anything else is needed

We are here to help!

SYED