topic Re: AGL App Error Message in AGL App

AGL App Error Message

SandyH — Tue, 09 Sep 2025 04:41:42 GMT

The following measage has been on my app for over 3 weeks now, despite restarting my phone.

"We are experiencing a technical issue the may impact you from seeing your usage data. We're working to fix tjis as soon as possible."

Anyone else have this problem?

Re: AGL App Error Message

Lester — Tue, 09 Sep 2025 05:44:44 GMT

Yes, I have mentioned it in another post here.

This bar up top . . .

Re: AGL App Error Message

SandyH — Tue, 09 Sep 2025 05:59:18 GMT

Great! So do you know how to get rid of it?

Re: AGL App Error Message

Lester — Tue, 09 Sep 2025 06:48:01 GMT

They know about it I'm sure, I guess it just has to drop off by itself with time.

From other posts on here there can be some very unusual data billing issue floating about.

Technology, pfft.

Re: AGL App Error Message

SandyH — Tue, 09 Sep 2025 07:01:03 GMT

Thanks. I'll keep sn eye out for that. Hopefully my next bill is correct!

Re: AGL App Error Message

Denny — Sat, 13 Sep 2025 03:28:16 GMT

Yes, same "usage not showing" message on my website account, but I can see usage on website. The app does NOT work at all. Go through the process of setting up app, and that returns me back to the set up page. Cannot see any of the useful information I used to have access to. I did not mind rates a little higher than others and feed in tariff decreasing because the app was so useful. Now that reasoning is redundant I am looking for another retailer.

Re: AGL App Error Message

Brendan_AGL — Mon, 15 Sep 2025 00:17:16 GMT

Hi @SandyH

We are aware of a technical issue affecting some users. Our technical teams are working closely with meter data providers to resolve it as quickly as possible. While this issue does impact certain users, you may not be affected. However, due to the nature of our outage messaging system and the complexity of the issue, you will still see this message on both My Account and the AGL Mobile App.

Thanks,

Brendan