topic Re: App estimations incorrect in AGL App

App estimations incorrect

Megus — Thu, 07 Aug 2025 21:52:30 GMT

I’m on new EV tariff. Estimations shows 4.04kw=$1.36 which is ~$0.33 per kw, while in night saver EV interval it should be $0.08 per kw

Re: App estimations incorrect

Lester — Thu, 07 Aug 2025 22:40:36 GMT

Do you happen to have a CL on a HWS ?

If so, this is metered and charged separately to the rest of the normal circuit, where you get all power on that normal circuit between 0000 - 0600 at the 8c EV rate.

That marries up roughly with the shoulder rate shown on your plan tariffs.

Re: App estimations incorrect

Megus — Fri, 08 Aug 2025 09:24:02 GMT

Nope, just standard connection.

Looks like the app does not take in account new plan intervals/rates

will see on 13th when my bill comes up if AGL billing calculates correctly

Re: App estimations incorrect

Lester — Fri, 08 Aug 2025 09:29:56 GMT

Ok, if no CL circuit, you should get all power between 0000 and 0600 at 8c . . .

Hopefully someone here from AGL can look into that for you, and adjustments can easily be made to past and future charges.

Re: App estimations incorrect

Megus — Sun, 10 Aug 2025 23:46:05 GMT

I’ve joined app beta testing. Will send them feedback in TestFlight, in case they miss it here

Re: App estimations incorrect

SYED_AGL — Fri, 15 Aug 2025 00:40:40 GMT

Hi Megus,

Thanks for reaching out.
If the issue is still ongoing, please feel free to send us your account details via private message. I’ll personally look into it for you and do my best to help get it resolved as soon as possible.

We are here to help!

SYED