Enhanced usage experience for basic meter customers 

If you’ve got a basic meter – you’re going to love this update. We’ve built a better basic meter experience to help you more easily visualise your usage and stay in control of your projected bills. 

 

With basic meters until this point, you’ve had to wait until your bill is generated to get usage details, which can take up to 3 months. 

 

Today, we announce our enhanced basic meter experience that enables you to stay in control of your usage and change your habits or patterns as you go. When you complete a self-service meter read, you’re now able to get your usage cost-to-date and have your bill projection adjusted immediately. 

 

 

                                                                                              

We’ve also enhanced the experience of completing a self-service meter read. Improvements include:  

• App displays start of the meter number to make it easier to find the right meter. 
• Meter read pre-loads your last read to make your life easier. 
• A summary of your cost to date and bill projection is generated upon completing a meter read. 
• If you’re having trouble submitting your meter read, our agents will now be able to assist through in-app messaging when you provide them a photo of your meter.                   

We’re always looking out for more feedback. If you’ve got a suggestion for how we can improve, please reply to this post.