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Velocity point not credited
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moisespg
Switched-on
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1 Message
Sunday, December 7th, 2025
I changed my plan to avail the velocity point on May this year but until now I have not received my points yet. Can someone check why this is the case.
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Accepted Solution
SYED_AGL
+12 more
AGL Moderator
277 Messages
11 months ago
Hi @moisespg
Thanks for reaching and sorry to hear this trouble.
have you tried contacting us to our resolutions team to look into it?
Please contact us at https://www.agl.com.au/help-support/contact-us or call us on 13 12 45, so the team can look into this for you.
We are here to help!
SYED
Accepted Solution
SYED_AGL
+12 more
AGL Moderator
•
11 months ago
Hi @moisespg
Thanks for reaching and sorry to hear this trouble.
have you tried contacting us to our resolutions team to look into it?
Please contact us at https://www.agl.com.au/help-support/contact-us or call us on 13 12 45, so the team can look into this for you.
We are here to help!
SYED
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